AI-Powered Support Platform

Customer Support That Scales With You

The modern help desk platform with AI automation, smart ticket routing, and powerful analytics. Deliver exceptional support — without the complexity.

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Trusted by 500+ companies worldwide

TechFlow
CloudScale
DataPro
NovaSoft
PixelCraft
ZenithAI
Core Features

Everything You Need for Better Support

Powerful tools designed to streamline your workflow and keep your customers happy

AI-Powered Automation

Automatically categorize, prioritize, and draft responses to tickets using advanced AI. Reduce response time by up to 60%.

Smart Ticket Routing

Route tickets to the right agent based on skills, workload, and priority. No more manual assignment.

Knowledge Base

Build a self-service portal with articles, guides, and FAQs. Reduce ticket volume while empowering customers.

SLA Management

Set response and resolution time targets per priority level. Get alerts before breaches happen.

Multi-Tenant Ready

Run multiple companies from one platform with complete data isolation, custom branding, and separate billing.

Advanced Analytics

Track CSAT scores, response times, agent performance, and more with beautiful real-time dashboards.

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How It Works

Up and Running in 3 Simple Steps

Get started with Tickova in minutes, not weeks

01

Create Your Account

Sign up in seconds and set up your company profile. Choose a plan that fits your team size and needs.

02

Configure & Customize

Set up ticket categories, SLA rules, email integration, and customize your support portal branding.

03

Start Supporting

Invite your team, share your portal link, and start resolving tickets with AI-powered efficiency.

Product Preview

See Tickova in Action

A modern, intuitive interface your team will love from day one

tickova.app/dashboard
Open Tickets
127
12% vs last week
Avg Response
1.8h
23% faster
Resolution Rate
94.2%
3% improvement
CSAT Score
4.8/5
Excellent
Recent Tickets View all
API rate limiting not working
JS
How to export ticket reports?
AI
SSO setup with Okta
KR
Dashboard loading slowly
MT
Simple Pricing

Plans That Grow With Your Team

Start free, upgrade when you're ready. No hidden fees, no surprises.

Basic Plan

Perfect for small teams getting started

$30 /month
Billed yearly at $300/year
Get Started

What's included

  • 5 agents
  • 100 tickets/month
  • 1 GB storage
  • 25 KB articles
Most Popular

Professional Plan

For growing businesses with advanced needs

$80 /month
Billed yearly at $800/year
Get Started

What's included

  • 25 agents
  • 500 tickets/month
  • 10 GB storage
  • 100 KB articles
  • AI-powered automation
  • Custom branding
  • API access
  • Priority support

Enterprise Plan

Unlimited power for large organizations

$200 /month
Billed yearly at $2,000/year
Get Started

What's included

  • Unlimited agents
  • Unlimited tickets/month
  • Unlimited storage
  • Unlimited KB articles
  • AI-powered automation
  • Custom branding
  • API access
  • Priority support
View Full Pricing Details
Testimonials

Loved by Support Teams Everywhere

See why teams choose Tickova for their customer support

"Tickova has completely transformed how we handle customer support. The AI automation alone saved us 15+ hours per week. Our CSAT score went from 3.8 to 4.7 in just two months."

SM
Sarah Mitchell
Head of Support, TechFlow

"The multi-tenant architecture is perfect for our agency. We manage 12 client brands from one dashboard with complete data separation. Setup was incredibly fast."

RC
Robert Chen
Founder, CloudScale Solutions

"Outstanding platform! Our resolution time dropped by 45% within the first month. The knowledge base and AI suggestions are incredibly helpful for our agents."

EJ
Emily Johnson
Customer Success Lead, Innovate Inc
500+
Companies
1M+
Tickets Resolved
99.9%
Uptime SLA
24/7
Support
FAQ

Frequently Asked Questions

Everything you need to know about Tickova

Yes! Every plan comes with a free 14-day trial. No credit card required. You get full access to all features during the trial period so you can properly evaluate the platform.
Most teams are fully set up and handling tickets within 30 minutes. Our onboarding wizard guides you through creating categories, configuring email, and customizing your portal.
Multi-tenant means you can run multiple companies or brands from a single Tickova installation. Each company gets its own isolated data, users, settings, and customized support portal — perfect for agencies or multi-brand organizations.
Our AI analyzes incoming tickets, automatically categorizes them, suggests priority levels, and can even draft replies based on your knowledge base and past conversations. You can configure AI agents per company with custom instructions and behavior.
Absolutely. We support importing tickets, users, and knowledge base articles from major platforms. Our support team can also help with custom migrations for larger datasets.
All plans include email support. Professional and Business plans get priority support with faster response times. Enterprise customers get a dedicated account manager and phone support.

Still have questions? Get in touch

Ready to Transform Your Customer Support?

Join 500+ companies already using Tickova to deliver faster, smarter support. Start your free trial today.

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