General Questions
What is Tickova?
Tickova is a comprehensive customer support and helpdesk platform designed for modern businesses. It helps teams manage tickets, collaborate effectively, and deliver exceptional customer experiences.
Who is Tickova for?
Tickova is perfect for businesses of all sizes - from startups to enterprises. Whether you have a team of 2 or 200, our platform scales with your needs.
Do I need technical knowledge to use Tickova?
No technical knowledge required! Our intuitive interface is designed for non-technical users. You can be up and running in minutes without any coding or complex setup.
Pricing & Plans
How much does Tickova cost?
We offer flexible pricing plans to suit businesses of all sizes. Check our pricing page for detailed information about each plan and their features.
Is there a free trial?
Yes! We offer a 14-day free trial with full access to all features. No credit card required to start your trial.
Can I change plans later?
Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges.
Features & Functionality
Can I use my own domain?
Yes! All plans include custom domain support. You can set up your helpdesk at support.yourdomain.com or any subdomain you prefer.
How many team members can I add?
The number of team members depends on your plan. Check our pricing page for specific limits, or contact us for custom enterprise plans with unlimited users.
Does Tickova integrate with other tools?
Yes! We offer integrations with popular tools including Slack, Microsoft Teams, Zapier, and many more. Check our integrations page for a complete list.
Security & Privacy
Is my data secure?
Absolutely! We use bank-level encryption, regular security audits, and follow industry best practices to keep your data safe and secure.
Where is data stored?
Your data is stored in secure, enterprise-grade data centers with automatic backups and 99.9% uptime guarantee.
Support
What support do you offer?
We provide email support for all plans, with priority support and live chat available on higher-tier plans. Our comprehensive knowledge base is available 24/7.
Can I migrate from another helpdesk?
Yes! We offer free migration assistance from major helpdesk platforms. Our team will help you move your data smoothly with minimal downtime.